Booking Terms & Conditions
Effective for booking made on order after 1/1/21
Owner – refers to Diane Gale, villa owner
Tenant – refers to the booking clients detailed within your booking
1. Formation of contract
To secure a booking, confirmation that the property is available for the dates required will be provided to the Tenant by e-mail, as well as the prevailing price. If the Tenant wishes to progress he/she is required to email back the completed and signed booking contract to the Owner. The deposit for the rental of the property is payable on booking. If payment is not received with 3 days from the date of the booking contract, the rental period will be returned to available without notification. A binding contract between the Tenant who has signed the booking form and the Owner will be made when a confirmation is issued by e-mail. The Tenant is responsible for payment of the price of the rental and the compliance of members of your party with these conditions. Bookings cannot be accepted from persons less than 18 years of age at the time of booking and the Owner reserves the right to refuse a booking without giving any reason.
The balance must be paid not later than 8 weeks before arrival. Failure to pay the balance on time will constitute cancellation and cancellation charges will become payable in accordance with paragraph 5. Receipts, directions, agent meeting details and key supply for your accommodation will be sent on receipt of the balance. If the Tenant books a holiday less than 2 months before arrival, the full rental fee is payable at the time of booking unless otherwise stated. For alternate currency usage (i.e. overseas clients paying in their own currency), the balance, when due, will be re-quoted, as due to fluctuations, the amount may be different to that listed at the time of booking.
3. The Price
Prices are in UK sterling and the rental period is weekly or fortnightly, unless otherwise stated. Overseas guests paying by international bank wire will have the rental quoted in their native currency must pay all bank costs if by wire.
The property is let fully furnished.
4. Alterations or cancellation by the Owner
In the unlikely event that it is necessary to make an alteration to or cancel the holiday accommodation specified in the booking contract the Owner will inform the Tenant as soon as possible and, if requested, will try to arrange alternative holiday accommodation of a similar type and standard and in a similar location as that originally requested. If the alternative holiday accommodation is not acceptable, the Owner will refund in full all monies paid, or as an alternative allow the Tenant to rebook the original property for another period. In either event, the Owner shall be under no other liability.
5a. Cancellation by the Tenant.
Any cancellation by the Tenant must be in writing addressed to the Owner (email is acceptable). The effective date of cancellation is when written notification is received by the Owner.
If the Tenant cancels the booking or if the booking is cancelled by the Owner due to non payment, the Owner shall be entitled to the following percentage of the holiday cost:
*100% deposit retained. The deposit will be refunded only if and when the relevant dates are resold, minus any discount applied in being able to resell the dates.
*100% balance/full rental total retained (less than 8 weeks before arrival): The full rental will be refunded only if and when the relevant dates are resold, minus any discount applied in being able to resell the dates.
Note: If the Owner is able to re-book the property for the period in question, the Owner will provide the net of discount refund, minus a £100 re-marketing/administration fee per week. It is essential you have travel insurance in place at the time of booking and you will have to acknowledge if requested that you have a policy and provide the details (provider, reference number etc).
5b. COVID-19 Cancellation
If the UK FCO and/or the Balearic government advises on essential travel only being allowed 14 days or less to your date of your departure, you may receive a full refund, or move your booking value as a credit towards another period of your choice, or to one of our other villas.
6. Amendments by the Tenant
Upon receipt of the booking confirmation e-mail, the Tenant should check the details to make sure they are correct. If after the booking has been accepted the Tenant requires the Owner to amend it in any way, the Tenant must notify the Owner in writing as soon as possible. The Owner reserves the right to treat a change of property and/or holiday dates as a cancellation of one holiday and the booking of another.
While the Owner makes every effort to ensure that descriptions supplied are accurate, the Tenant must accept that minor differences between the photography, illustrations and/or text used and the actual property and local areas may arise. The Owner reserve the rights to make modifications to the property specification that are considered necessary in the light of operating requirements. In the interests of continued improvement, the Owner reserves the right to alter furniture, fittings, and amenities, facilities, either advertised or previously available, without prior notice. If significant material changes occur after a booking has been confirmed, the Owner will advise if there is time before departure.
8. Number of people using the accommodation
The number of persons using the holiday accommodation must not exceed the maximum number stated on the booking form without prior written agreement.
The property Owner or his representative in resort shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy for the purposes of inspection and maintenance.
10. Arrival and departure
The Tenant can check into the property at any time after 3pm on your arrival date, and the accommodation must be vacated by 10.00am on the last day. In some cases it may be possible to check in earlier than 3pm, or check out after 10.00am but this depends entirely on other preceding or following bookings that may have been made on the property and is subject to confirmation by the Owner.
11. Liability of the Tenant
The Tenant must keep the holiday accommodation and all furniture, fittings and effects in the same state of repair and condition as at the commencement of the holiday, and leave the holiday accommodation in the same state of cleanliness and general order in which it was found. The Tenant is responsible for all damage or loss which occurs to the property or its contents during occupation of the property (with the exception of normal wear and tear), and will be responsible for paying appropriate compensation to the Owner at the prevailing cost in the event of breakages or damage. These costs will be taken from the retained security deposit. The tenant is provided with Pre-arrival Information before arrival and the instructions therein constitute acceptance of the care of all items noted in clause 13 herein including damage to all noted items through incorrect use.
In the unlikely event that the Tenant is disappointed with the holiday accommodation, you must contact the owner as soon as possible and the Owner will try to solve the problem, subject to clause 13 below.
13. Liability of the Owner
The Owner shall not be responsible for the death or personal injury of the Tenant or any person named on the booking contract, nor loss of, theft of, or damage to any personal possessions. The Owner shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control including though not limited to act of God, explosion, flood, tempest, fire or accident, local construction, war or threat of war, act of terrorism, civil disturbance acts, flight delays, measures of any kind on the part of any governmental or local authority, or adverse weather conditions including storm/hurricane. In the event of cancellation by either party the cancellation and refund conditions as detailed in clauses 4 and 5 of this document shall apply. The Owner cannot be held responsible for breakdown of mechanical and/or electrical equipment such as pumps, boilers, air con/heating etc, nor for failure of public utilities such as water and electricity, but the Owner and his representative in resort will endeavor to rectify any such issue without delay. The tenant is provided with Pre-arrival Information before arrival and the instructions therein constitute acceptance of the care of all items listed. Damage to all noted items through incorrect use are subject to this clause. The Owner is not responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond our control.
14. Swimming Pool
In respect of the access to the villa’s swimming pool, the Tenant acknowledges that no life guard is provided and therefore accepts full responsibility for their own safety should they wish to engage in the use of said pool, since it is an inherently dangerous activity.
All contractual obligations arising out of these booking conditions shall be governed by the laws of England.